Is there a Universal Credit free number (0800)?

In short – yes, there is! Following public outcry over their use of 0345 numbers (which billed some customers, especially pay as you go users on mobile), the government relented and implemented an 0800 free number for Universal Credit – you can get in touch by dialling the following:

  • Universal Credit live service: 0800 328 9344
    (this replaces 0345 600 0723)
  • Universal Credit full service: 0800 328 5644
    (this replaces 0345 600 4272)

Although many providers bill 0345 numbers in the same way that they do 0800 numbers, there is still some ambiguity – and therefore, some claimants who had called the 0345 number for Universal Credit had been billed. Thankfully, this has now been resolved, and a call to the 0800 number for Universal Credit should be free for all customers, regardless of whether using a mobile, a landline, or your particular tariff.

At the time of the change, the Department for Work and Pensions (DWP) stated the following:

99% of applications to Universal Credit are made online.

Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal.

Previously, calls were charged at local rates set by providers and were free for many people as part of their call package. If someone had been concerned about the cost, they could request a free call back.

Anyone calling the old numbers will hear a repeated message informing them of the change and the new number to call. They won’t be charged for listening to this pre-recorded message as long as they hang up before the call is terminated. The message will be clear about the need for the caller to end the call before they are cut off.

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