Universal Credit 0800 number – freephone for UK Benefits

Universal Credit freephone 0800 contact number
Need the 0800 number for Universal Credit? Find out here.

Need to make a call to a Universal Credit advisor, but want to make sure you don’t pay? Despite previously having an 0345 number, the UK Government have now changed their main point of contact over to an 0800 number. This was largely due to pressure from the Labour opposition bench, who argued that 0345 numbers were charged at a local rate (i.e. similar to an 01 or 02 number) and therefore could cost mobile users high amounts to make straightforward calls. The Universal Credit freephone number is now free in the truest sense of the word, as 0800 numbers do not cost to call from mobile or landline. So, if you are looking for the Universal Credit free number 0800, fret not – you can find it below.

What is the Universal Credit 0800 number?

If you would like to call the Universal Credit freephone number, you need to dial 0800 328 9344 for the Universal Credit live service, or 0800 328 5644 for Universal Credit full service. As previously mentioned, both of these numbers are free to call regardless of whether you’re calling from landline, or making the call from any mobile operator – both Pay as You Go and contract. This is why the Universal Credit contact number was changed to be a freephone number.

Current government documentation on the matter (read here) says:

All DWP Universal Credit phone lines are now free and nobody will be charged when they need to call to get help with their Universal Credit claim.

In October, Secretary of State for Work and Pensions David Gauke committed to making all DWP helplines Freephone numbers by the end of the year.

Secretary of State for Work and Pensions David Gauke said:

We’re building a welfare system that is fit for the modern world where people increasingly manage their affairs online.

The vast majority of people apply for Universal Credit online, setting up an account that they can access 24 hours a day to manage their claim.

Work coaches are also there to support people with their online account but we know this is a big change for many, and we want to make sure people can get the extra help they need, without worrying about paying for a phone call. That’s exactly why we’ve set up the new Freephone numbers, which are available from today.

The key Universal Credit Freephone numbers include:

  • Universal Credit live service: 0800 328 9344
    (this replaces 0345 600 0723)
  • Universal Credit full service: 0800 328 5644
    (this replaces 0345 600 4272)

Anyone calling the old numbers will hear a message informing them of the change and the new number to call.

Freephone numbers for other DWP benefits and services are set to follow, with all numbers switched over by the end of 2017.

Is there a Universal Credit free number (0800)?

In short – yes, there is! Following public outcry over their use of 0345 numbers (which billed some customers, especially pay as you go users on mobile), the government relented and implemented an 0800 free number for Universal Credit – you can get in touch by dialling the following:

  • Universal Credit live service: 0800 328 9344
    (this replaces 0345 600 0723)
  • Universal Credit full service: 0800 328 5644
    (this replaces 0345 600 4272)

Although many providers bill 0345 numbers in the same way that they do 0800 numbers, there is still some ambiguity – and therefore, some claimants who had called the 0345 number for Universal Credit had been billed. Thankfully, this has now been resolved, and a call to the 0800 number for Universal Credit should be free for all customers, regardless of whether using a mobile, a landline, or your particular tariff.

At the time of the change, the Department for Work and Pensions (DWP) stated the following:

99% of applications to Universal Credit are made online.

Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal.

Previously, calls were charged at local rates set by providers and were free for many people as part of their call package. If someone had been concerned about the cost, they could request a free call back.

Anyone calling the old numbers will hear a repeated message informing them of the change and the new number to call. They won’t be charged for listening to this pre-recorded message as long as they hang up before the call is terminated. The message will be clear about the need for the caller to end the call before they are cut off.

Other ways to contact Universal Credit

If you would prefer not to call Universal Credit on their contact number, you can reach them in various other ways: there is the Universal Credit postal address which accepts letters.

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