What is the ESA Merthyr Tydfil postal address?
There are many people in Merthyr Tydfil area who need to speak to the Department for Work and Pensions (DWP) about Employment and Support Allowance (ESA). That’s the same across the country, but the DWP have provided a postal address for people to get in touch with the ESA Merthyr Tydfil team. This means that, rather than having to use the phone or online contact us forms to have an issue resolved, you may be able to get your problem dealt with by sending a letter to ESA Merthyr Tydfil. This information was released several years ago, and it may be advisable to speak to a member of the ESA support team before sending anything in, unless you’ve been explicitly advised to beforehand.
How do I send a letter to ESA Merthyr Tydfil?
If you would like to send a letter to the team at ESA Merthyr Tydfil, it is worth keeping one thing in mind. The mail is processed by a central handling site in Wolverhampton – but this address is specifically for ESA Merthyr Tydfil. If you would like to send them a letter, the address you need to write is:
ESA Merthyr Tydfil
Post Handling Site B
You can also contact Merthyr Tydfil ESA freepost by the following one line address at
Freepost DWP ESA 21
Further information on the process:
Further information about the service DWP has a service for opening, scanning and indexing post on its receipt. Processing staff are then notified when a scanned image is available for action. The scanning service provides efficiencies to the Department, as well as customers, for example:
• documents are traced and processed more quickly December 2016
• certificates, wage slips and other valuable documents are returned to customers on the day of receipt
• scanned images cannot be altered, ensuring that documents cannot be tampered with, or information lost.
All business units within the Pensions Directorate, Universal Credit and Personal Independence Payment, amongst others, are benefiting from the service provided by Mail Opening Units in Kidderminster and Telford. Offices using this service have a Wolverhampton postal address. In addition to the scanning and indexing facility, the mail units are also providing a hard copy post opening and distribution service for the residual DWP business areas, some of which are currently transferring to the scanning process.