National Insurance contact number – what is it?

There are many reasons as to why someone may need to get in contact with the National Insurance Number team over phone. Despite the fact that many people are moving further towards having their issues dealt with online, customer service over the phone is still one of the main ways that people deal with the UK Government, and, of course, National Insurance. This is why the National Insurance freephone contact number is one of the most searched for helpline numbers across the whole of the country, potentially fielding thousands of calls per day. Your NI Number is one of the most crucial government documents, and can be very easily lost, so it can be no surprise that many people need to dial them up each day to speak to the National Insurance contact centre team over the phone.

What is the National Insurance phone number?

Unlike many other government helpline numbers, the National Insurance helpline is fairly easy to get a hold of – possibly as it is one of the most vital services that they offer. Whether you’re in the UK, need to dial them via textphone, or are attempting to get in contact from abroad, the National Insurance team should be able to answer your query fairly easily. What’s more, the numbers are charged at a local rate – meaning that on most phone tariffs, they are to all intents and purposes a freephone number. If you are on Pay As You Go, this is a different matter, and would be worth querying with your provider first.

National Insurance phone number

The main National Insurance helpline number is 0300 200 3500

National Insurance textphone number

If you require the National Insurance textphone number, please dial 0300 200 3519

National Insurance phone number from outside the UK

If you are attempting to get in contact with the National Insurance phone number team from outside the UK, the number to dial is +44 191 203 7010

National Insurance phone number opening times

If you need to call the National Insurance contact number, their contact centre’s opening hours are:

Monday – 8am to 8pm
Tuesday – 8am to 8pm
Wednesday – 8am to 8pm
Thursday – 8am to 8pm
Friday – 8am to 8pm
Saturday – 8am to 4pm
Sunday – Closed

The National Insurance contact number is also closed on all Bank Holidays.

Why do people call the National Insurance contact number?

There are many reasons why people may contact the National Insurance phone number. However, the official UK Government website lists the following as the main reasons why someone may get in contact with them:

  • Class 1 National Insurance rates and thresholds

  • Class 2 and 3 National Insurance

  • Statutory Payments

  • Married Women’s Reduced Rate Election

  • National Insurance statement requests

  • employment histories

  • Parents and Carers credits

  • gaps in your National Insurance contributions

What do I do when I call the National Insurance phone number?

The National Insurance Number uses voice recognition software at the earliest stage of your phone call, in order to make sure that you connect through to the correct member of their team and have your National Insurance query dealt with quickly and effectively. To do this, you simply need to answer as if you are answering a human being – the software should do the rest. The examples given by the UK Government website are:

  • “change my address”
  • “question about National Insurance payments”
  • “find out National Insurance rates”

If you have additional needs, please see the UK Government website here:

Dealing with the National Insurance team by post

If you need the National Insurance postal address, you can find all the information you need by clicking here. Information on the National Insurance email address can be found here.

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